Multi-Store Concepts

The way CBPF treats multi-store accounts is dependant upon how Diamond treats the stores. If each store places their own orders and has their own account number with Diamond, then each store would use CBPF as individual stores would.

If one large combined order is placed with Diamond which contains all orders from the stores, then the following procedure should be used. The store which places the order with Diamond is the Master Store and creates customer accounts for its customers along with accounts for each Sub Store. Each Sub Store takes orders from customers in the same way an individual store does.

Monthly Ordering Procedure

When it nears the Diamond "online orders due" date, each store (except the Master Store) will go though the Export/Import procedure as a single store would with the exception that they will choose the "Export Items in Disk Format" in POW when the order is completed (instead of the "Upload Order to Diamond" option). This exported file will then be given to the Master Store (e.g. attached to e-mail; burned to CD-Rom; copied to zip disk; etc).

The Master Store would then take each file from each Sub Store and use the "Import Order" button on the Special Tab of each Sub Store customer account. This will place the items ordered by a Sub Store into the Items Ordered tab for the Sub Store account in the same way a regular customer has items ordered. Once all Sub Store orders are imported into the Master Store, the Master Store proceeds with the ordering process in the same manner as an individual store (Export/Import procedure) using the"Upload Order to Diamond" option.

Weekly Processing Procedure

The Master Store receives and breaks down the packages to be sent to the Sub Stores according to the Master Stores' Weekly Download Report. The Master Store also creates a "Diamond Invoice File e-mail" for each Sub Store using the "Create Weekly File" button on the Special tab of each Sub Store. These files would then be given to each Sub Store (e.g. attached to e-mail; burned to CD-Rom; copied to zip disk; etc). This is the file which each Sub Store will use for the "Import Weekly File" button on the "Weekly Pull File" tab in the Programs section of the Switchboard. Each Sub Store then proceeds as a normal store would with processing the weeks pull lists.

Reorders

Reorders for the both Master and Sub Stores can be accomplished via the Reorders Program of CBPF. However, when a Sub Store reorders, and uses the "Export Reorders File" to create the reorders file, this file is sent to the Master Store AND to Diamond. The Master Store uses the "Import Order" button on the Special Tab of each Sub Store customer account. This will place the reordered items ordered by a Sub Store into the Items Ordered tab for the Sub Store account in the same way a regular customer has items ordered. The Master Store will then have record of the additional items to be pulled for the Sub Store.